Is your door locked from the inside and outside, even when you have a key and it turns? If so, we see this every month. Typically your latch is broken.

A latch is the spring loaded piece on the edge of your door that connects between the door and door frame. After 6-12 years they break from us. We most commonly see Kwikset latches malfunction like this.

What we have to do is come out dissemble your door know and manually retract the latch. Then replace it with a new one.

Here are some pictures of the latch damaged and out.

If you need us to come out, open your door and remove you latch call us at 541.632.3968