Category Archives: general

Blog posts not specifically, automotive, residential, commercials or safe related. This may include product reveiews, stories, insights, sales and company information.

commercial, general, residential

Do Not Duplicate Keys Policy

We frequently receive requests to both copy “do not duplicate” key and/or to provide them for clients. This can be a controversial item so here is a short post on how we address it.

“Do Not Duplicate” or any similar wording, stamped on a key is a false sense of security. There are no laws stopping anyone from not copying it. Although, it does provide some psychological resistant as many hardware stores and some locksmith will not copy a Do Not Duplicate Key.

do not duplicate keys

Our policy is to explain this to the customers asking, and let them decide.

We do copy “Do Not Duplicate” stamped Keys. If you would like true key control, that is where no one can get a copy of it made, that exists and can be provided for your security.

Here is our full policy:

Do Not Duplicate Keys: Orders for keys stamped “Do Not Duplicate” or similar wording will be handled in the same manner as any unrestricted keys .  Team members should inform the consumer that the use of keys stamped “Do Not Duplicate”, or similar wording, is not effective security, and further that the use of such words is deceptive because it provides a false sense of security. Consumers who desire effective security should purchase a patented key control system rather than rely on a “Do Not Duplicate” marking. This does not apply to keys protected by law.

general

Special Order Items Policy

We have a new policy on special order items. Any special order item(s) require payment for the item(s) in advance.

A special order item is anything that we do not regularly stock on hand. This includes but not limited to remotes, keys, hardware and any other item.

We hope this helps clarify in writing our policy and our continued commitment to take care of you when you request it.

 

commercial, general, residential

Providing Quotes for free?

Recently there has been some confusion about surveys, quotes and taking care of customs needs. I figured it would be appropriate to publicize and lay out our guide lines for providing quotes and surveys. We hope that this will make it clear for both our customers, and ourselves in building better relationships.

The main topic of the post is for clarifying when quotes or surveys are free and when they are not. Here is a short list and I will go in depth lower.

Quotes are free:

  • Over the phone
  • Email or chat
  • with specifications sheets for the job

Quotes are not free:

  • when you want us to come to the site and help you figure out what you need

 

Over the phone

We quote jobs over the phone everyday. We ask a lot of questions to best understand your situation so we can quote you accurately. Work with us over the phone and it helps us better serve you.

Email or Chat

We have customers email or chat us for quotes weekly. Again we ask a lot of questions to better understand what you need to help. Note, that emails are checked once or twice a day. If you need a quote sooner call 541.632.3968.

Specifications Sheets

In Oregon any job that is over $1,500 is technically required to have a specification sheet laying out the details of the job, hardware etc. Albeit many jobs do not provide a specification sheet therefore we have no problem assisting you over the phone or internet to help you build one.  A specification sheet is helpful because if you are getting multiple quotes it allows everyone to compare apples to apples, not apples to oranges and bid appropriately. It also minimizes our time to help you figure out what you need, which we charge for in the field.  We do accept non numerical quotes from other competing companies covering the items and hardware to quote the same items.

In field Quotes and Surveys

If you want us to come to your site, survey what you have and help you figure out what you need we can do that. But we charge for our time to do that. We not only have out trip time, our labor time and research time but more importantly our opportunity time cost of assisting other customers who want us to take care of them.

Note, we do not bill upfront if we are finalizing a phone or email quote, or are continuing to do the job you have called us for. The service call and labor is included in the jobs we provide.

If you are uncertain of whether a quote is free or if there will be a charge please ask over the phone. If you call and ask us to come over to help you figure out what you need and take care of your needs, we will do just that and charge for it.

We hope this posts helps clarify when and where quotes and surveys are free and when you will be charged.

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Kryptonite Replaces Bike Lock and Covers Locksmith Service

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Often we have to remove bicycle locks for people who lost their keys or had a malfunction with the lock. The most common bicycle lock we remove is a Kryptonite U-lock. Last week, this specific lock had a problem with the key and we had to cut it off. Working with the customer, he checked and discovered that Kryptonite does warranty their bicycle locks for broken keys, or malfunctioning locks.

What this means for you and us, is that they will cover our, bill for coming out and removing your bicycle lock AND send you a new bicycle lock.

To say that again, our service for you will be reimbursed and you will get a new lock.

Here is the link to submit a damaged lock for reimbursement.

We just thought this was a top notch warranty service and wanted to share it with you!

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5 Ways to Prevent Loosing Your Keys in the River

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During summer time, there is an increase in rafting and floating the Willamette and Mckenzie rivers. They are both beautiful and we would highly recommend it. But, we also have a lot of people loosing their car keys in the river. So here are a few different ways to prevent loosing your keys in the river.

1) The safest way is to not take your keys on the river. You can do the following:

a) Use a hide a key, or wire your key underneath your vehicle. Here is one from Lucky Line.

large-extra-large-magnetic-key-hider

b) Leave you keys with someone who is staying on land and is available to meet you at the end with your keys.

c) An odd option, that we have seen, is lock your keys in the car and schedule a locksmith to come just open the car for you.

2) If you must take your keys on the river, make sure there are secured to a floating device and the raft.

a) Use a Key Buoy or float such as below from Luck Line. They cost about $5.

key-buoy

b) Use a water tight dry bag, with a clip for the raft. Sealine is a good brand.

seal_baja_bags

If you are reading this article after the fact, and have lost your car keys in the river, give us a call at 541.632.3968 and well come out and make keys for you. Happy floating!

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New 3D Pro High Security Machine

Video

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We just received and installed out new 3D Pro Exteme Key Machine by Laser Key Products! The 3D Pro is an automated key machine operated by a computer. What makes this key machine special:

– Cut 2 track high security keys

-Cut 4 track security keys

– Cut tibbe high security keys

– Can cut standard & tubular keys as well

– Fastest and most accurate high security key machine on the market

-It is placed in our vehicle as a mobile unit so we can generate your keys in the field

Check out our video of cutting a VW 2 track key. Notice, it only takes less than 60 seconds!

If you need 2 track, 4 track or tibbe keys for Honda, VW, Lexus, Subaru or any other vehicle in the field we can cut and program them for you. Just give us a call at 541.632.3968